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Frequently Asked Questions

Need help? We've put a stack of FAQs to help you shop with greater confidence.

Guarantees & Returns

  1. 100 day “change of mind” policy

    If you change your mind, purchase the wrong item, decide you no longer need your items, or you just don’t like your purchase as much as you thought you would you may be able to return your purchase under our 100 Day Return Policy. We offer this above and beyond your statutory consumer rights.

    You can return a purchase, subject to the conditions below, and elect for a refund or swap over: 

    1. Return goods in “as new” merchantable condition. Do not use the goods before returning them under this policy.
    2. Return goods in the same fashion as they arrived. The goods must be repackaged as they arrive, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
    3. Goods must be received at our return address within 100 days from the date of your original purchase.
    4. All pieces or parts must be returned together and the goods must be complete.
    5. Under our 100 Day Return Policy you’ll need to cover the return postage cost. If an item is being swapped over then FitMyCar will cover the cost of sending the new item.

    Items returned that do not comply with the above conditions may be refused and returned to the buyer, unless an explicit written exception is given prior.

    To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies.

  2. I received my product from a friend. Can I return it for a refund or exchange?

    No, our guarantees and warranties are both provided to the original purchaser only, and aren't transferable.

  3. How long will it take to receive my refund?

    Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.

  4. What is fitmycar’s return policy?

    We totally understand that things don't always go as expected, and sometimes goods may have to be returned. The good news is we’re here to help.

    If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we have a return policy to get you back on track. 

    To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies.

  5. Incorrectly described, faulty, not fit-for-purpose “statutory” guarantee

    Don’t think you got what you paid for? If your accessory has been incorrectly described, is not “fit for purpose”, or is faulty, we are genuinely sorry and want to fix this for you asap.

    To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the request and assist with a return option in accordance with your rights under statutory consumer law. Return postage will be covered by us.

  6. How do I return something?

    If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we want to help you get back on track as quickly as possible.

    To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies.

  7. I've returned an item, have you received it?

    You can track the status of your return via our self-help product return tool. If the status is set to “processing” this means the item isn’t at our warehouse or is waiting to be processed. You’ll receive an email update once your return has been assessed.

  8. I need to cancel my order, is this possible?

    Yes. Simply contact our team via phone or email.

  9. 100% fitment guarantee

    We guarantee all products will fit the vehicle as stated on our website and your order confirmation email. If a product does not fit as stated then we will offer a return for refund or swap over - whichever you prefer. 

    Before proceeding with a return under our Fitment Guarantee you may be asked to send us evidence of the fitment problem along with details of the vehicle. This in order for us to determine the cause of the issue and to qualify the type of return under our policies.

    Under our Fitment Guarantee all postage costs will be covered by us.

    Guarantee conditions:

    • Supply evidence of the fitment defect as requested. This will be in the form of photos showing the issue and the vehicle for us to determine the source of the problem.
    • Return goods in “as new” merchantable condition. If there is an issue in regards to fitment then do not use the goods before returning.
    • Return goods in the same fashion as they arrived. The item must be repackaged as they arrive, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.

    Items returned that do not comply with the above conditions may be refused and returned to you, unless an explicit written exception is given prior.

    To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies.

Warranty

  1. I got my fitmycar product from a friend. Is it still covered by warranty?

    No, unfortunately our warranty is provided to the original purchaser only and isn't transferable.

  2. Do your products come with a warranty or guarantee?

    Yes, all our products come with a risk-free 100 day return policy as well as warranties. Each item is subject to its own time frame, terms and conditions. 

    Like all products in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  3. How do I make a warranty claim?

    If your accessory is faulty or is not “fit for purpose”, we are genuinely sorry and want to fix this for you asap.

    To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the request and assist with a return option in accordance with your rights under statutory consumer law. Return postage will be covered by us.

  4. How do I claim warranty if my product wears out?

    This is very simple. Just email us an image of the wear, along with the details on the order, and we will send out a replacement to the details provided in your original order. Warranty claims are very rare. We sell over 20,000 products in Australia every year so we’re very confident in the quality of our materials.

COVID-19

  1. What COVID-19 precautions are you taking during this time?

    We have implemented a stack of health and safety procedures at our factory and offices to ensure your item is handled in a covid safe way.

    Our cleaning schedules have been increased, team members are on rotating shifts, and all team members have access to hand sanitiser, along with personal protective equipment where required.

    We are attentively monitoring ongoing developments and will always put the health and safety of our customers, team members and the community first.

  2. Is your warehouse open to customers?

    Our factory is no longer open to the public. That said, our production team is still busily working to ensure your gear is made right, packed and dispatched. Should you have any questions, our Customer Service is easily contactable to help you with any product or order related enquiry.

Billing & Payments

  1. I’m ordering for a business, can I pay on terms?

    Sorry, unfortunately not. All orders must be paid upfront via our online store before dispatch.

  2. Is there a maximum amount of gift cards I can apply to my order?

    There is no maximum amount of gift cards that can be applied to an order.

  3. Will you store my credit card or bank details?

    No, we don’t store your card details. We can issue refunds but cannot see or store your credit card or bank details.

  4. Can gift cards, and discount codes be applied when checking out using Afterpay, Zip, or Openpay?

    Yes you can apply gift cards, and discount codes to orders even if using a buy-now-pay-later payment option.

  5. I have checked out with Zipmoney or Openpay and received a confirmation email but haven’t received my order. What has happened?

    There’s a good chance your order was not successfully completed. Before reordering, check your buy-now-pay-later customer account or speak with us.

  6. How do I increase my Afterpay limit over $500?

    In order to qualify for approval for more than $500 in credit, you need to be an Afterpay customer with a successful payment history. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments at regular intervals over the next 6 weeks.

  7. Why does Afterpay say my order limit is too high?

    Things that might be affecting your Afterpay limit:

    • are there sufficient funds on your card (generally they look to see 25% of the order value available to spend)
    • length of time you have been using Afterpay (typically $500 for new customers)
    • amount you have to repay, it may help to pay some off (not a guarantee)
    • adding a credit card may increase your spending power (not a guarantee)
    • Please contact Afterpay for more information about your specific situation.
  8. Do I need to have an existing Afterpay account?

    You can apply for an Afterpay account during checkout, however typically new accounts have a $500 limit.

  9. How do I use ZipMoney?

    First get pre-approved (it takes 3 minutes), then select ZipMoney during checkout!

  10. How do I pay for my order?

    We accept Mastercard, VISA, Amex, PayPal, Afterpay, Apple and Google Pay, as well as FitMyCar gift cards. We operate online, so unfortunately we cannot accept cash. 

    For Australia customers we also accept ZipPay and Openpay.


Delivery & Shipping

  1. Is delivery free everywhere in Australia?

    Yes! Shipping is free for all of our products, right across the country.

  2. Can you deliver to a Post Office Box?

    No, since our items are usually quite bulky we cannot deliver to a PO Box.

  3. Do I need to be home to receive my delivery?

    Most orders will require a signature. If you are not home, your order will be taken to your local post office for collection. Large item orders (i.e. bulky products like Ute Mats, Sportguard or orders with a high quantity count) will be sent via courier, in which case we recommend using a business address for delivery but delivery to home is still OK.

  4. Will I get a heads up when the delivery is on it's way?

    Yes! You’ll receive an email notification when your order has been dispatched from our factory.

  5. When will I receive my delivery?

    Order dispatch times will vary from product to product as some items are stocked while others will be made to order. For the most current dispatch estimate, please use our order tracking tool or check the FAQ section on the relevant product page(s).

    Once it leaves our factory, you’ll get an email with tracking details so you can keep an eye on the delivery progress. *COVID-19 has created shipping delays across the entire freight network. Please allow a few extra days for delivery during regular trading periods as well as peak shopping seasons like Christmas and EOFY.

  6. How do I track my delivery?

    You can track your order using our order tracking tool. Once dispatched, we’ll upload your delivery tracking link there (and via email) so you monitor its progress.

Christmas Delivery

  1. NSW, QLD, SA, TAS
    Accessory Order by midnight
    Classic Car Mats 6-Dec
    Rubber Car Mats 13-Dec
    Bedrock Floor Liners 6-Dec
    Sandgrabba Floor Mats 11-Oct
    Neoprene Seat Covers 13-Dec
    Neoprene Seat Covers (Waterproof) 6-Dec
    Black Duck Seat Covers 11-Oct
    Canvas Seat Covers (Waterproof) 7-Dec
    Canvas Seat Covers 15-Dec
    Microsuede Seat Covers 15-Dec
    Universal Seat Covers (Front Row, Rear Bench) 15-Dec
    Fabric Seat Covers 15-Dec
    Universal Pet Seat Covers 13-Dec
    Classic Boot Mat
    6-Dec
    All-Weather Boot Liner
    13-Dec
    Universal Boot Liner
    13-Dec
    Bumper Protector
    15-Dec
    Dash Mat

    6-Dec (Item with 7-10 business production time)

    8-Nov (Item with 30 business production time)

    Rubber Ute Mat

    26-Nov (Sydney, Brisbane)

    25-Nov (Adelaide)

    19-Nov (SA Country)

    18-Nov (TAS)

    Sportguard Ute Liner

    8-Dec (Sydney, Brisbane)

    7-Dec (Adelaide)

    1-Dec (SA Country)

    30-Nov (TAS)

    Bedrug Ute Liner

    8-Dec (Sydney, Brisbane)

    7-Dec (Adelaide)

    1-Dec (SA Country)

    30-Nov (TAS)

    Classic Sunshade
    6-Dec
    Universal Sunshade
    15-Dec
    Window Sox Sunshade
    15-Dec
    Car Bin 14-Dec
    Car Organisers 13-Dec
    First Aid Kits 15-Dec
    Phone Holders 13-Dec
    Keep Cup 13-Dec
    Soft Roof Rack 15-Dec
    Outdoor Car Cover
    6-Dec
    Outdoor Car Cover (Water Resistent)
    9-Dec
    Tailgate Protector 13-Dec
    Weathershields & Headlight Protectors 29-Nov

    *While stock lasts

  2. WA
    Accessory Order by midnight
    Classic Car Mats 3-Dec
    Rubber Car Mats 10-Dec
    Bedrock Floor Liners 3-Dec
    Sandgrabba Floor Mats 8-Oct
    Neoprene Seat Covers 10-Dec
    Neoprene Seat Covers (Waterproof) 3-Dec
    Black Duck Seat Covers 8-Oct
    Canvas Seat Covers (Waterproof) 3-Dec
    Canvas Seat Covers 14-Dec
    Microsuede Seat Covers 14-Dec
    Universal Seat Covers (Front Row, Rear Bench) 14-Dec
    Fabric Seat Covers 14-Dec
    Universal Pet Seat Covers 13-Dec
    Classic Boot Mat
    3-Dec
    All-Weather Boot Liner
    10-Dec
    Universal Boot Liner
    10-Dec
    Bumper Protector
    14-Dec
    Dash Mat

    3-Dec (Item with 7-10 business day production time)

    5-Nov (Item with 30 business day production time)

    Rubber Ute Mat

    19-Nov (Perth)

    12-Nov (WA Country)

    Sportguard Ute Liner

    1-Dec (Perth)

    24-Nov (WA Country)

    Bedrug Ute Liner

    1-Dec (Perth)

    24-Nov (WA Country)

    Classic Sunshade
    3-Dec
    Universal Sunshade
    14-Dec
    Window Sox Sunshade
    12-Nov
    Car Bin 13-Dec
    Car Organisers 10-Dec
    First Aid Kits 14-Dec
    Phone Holders 10-Dec
    Keep Cup 10-Dec
    Soft Roof Rack 14-Dec
    Outdoor Car Cover
    3-Dec
    Outdoor Car Cover (Water Resistent)
    8-Dec
    Tailgate Protector 10-Dec
    Weathershields & Headlight Protectors 26-Nov

    *While stock lasts

  3. NT
    Accessory Order by midnight
    Classic Car Mats 1-Dec
    Rubber Car Mats 8-Dec
    Bedrock Floor Liners 1-Dec
    Sandgrabba Floor Mats 6-Oct
    Neoprene Seat Covers 8-Dec
    Neoprene Seat Covers (Waterproof) 1-Dec
    Black Duck Seat Covers 6-Oct
    Canvas Seat Covers (Waterproof) 1-Dec
    Canvas Seat Covers 10-Dec
    Microsuede Seat Covers 10-Dec
    Universal Seat Covers (Front Row, Rear Bench) 10-Dec
    Fabric Seat Covers 10-Dec
    Universal Pet Seat Covers 8-Dec
    Classic Boot Mat
    1-Dec
    All-Weather Boot Liner
    8-Dec
    Universal Boot Liner
    8-Dec
    Bumper Protector
    10-Dec
    Dash Mat

    1-Dec (Item with 7-10 business day production time)

    3-Nov (Item with 30 business day production time)

    Rubber Ute Mat

    18-Nov (Darwin)

    15-Nov (NT Country)

    Sportguard Ute Liner

    30-Nov (Darwin)

    25-Nov (NT Country)

    Bedrug Ute Liner

    30-Nov (Darwin)

    25-Nov (NT Country)

    Classic Sunshade
    1-Dec
    Universal Sunshade
    10-Dec
    Window Sox Sunshade
    10-Nov
    Car Bin 9-Dec
    Car Organisers 8-Dec
    First Aid Kits 10-Dec
    Phone Holders 8-Dec
    Keep Cup 8-Dec
    Soft Roof Rack 10-Dec
    Outdoor Car Cover
    1-Dec
    Outdoor Car Cover (Water Resistent)
    6-Dec
    Tailgate Protector 8-Dec
    Weathershields & Headlight Protectors 24-Nov

    *While stock lasts

  4. VIC
    Accessory Order by midnight
    Classic Car Mats 7-Dec
    Rubber Car Mats 14-Dec
    Bedrock Floor Liners 7-Dec
    Sandgrabba Floor Mats 12-Oct
    Neoprene Seat Covers 14-Dec
    Neoprene Seat Covers (Waterproof) 7-Dec
    Black Duck Seat Covers 12-Oct
    Canvas Seat Covers (Waterproof) 7-Dec
    Canvas Seat Covers 16-Dec
    Microsuede Seat Covers 16-Dec
    Universal Seat Covers (Front Row, Rear Bench) 16-Dec
    Fabric Seat Covers 16-Dec
    Universal Pet Seat Covers 14-Dec
    Classic Boot Mat
    7-Dec
    All-Weather Boot Liner
    14-Dec
    Universal Boot Liner
    14-Dec
    Bumper Protector
    16-Dec
    Dash Mat

    7-Dec (Item with 7-10 business day production time)

    9-Nov (Item with 30 business day production time)

    Rubber Ute Mat

    26-Nov (Melbourne)

    19-Nov (VIC Country)

    Sportguard Ute Liner

    8-Dec (Melbourne)

    1-Dec (VIC Country)

    Bedrug Ute Liner

    8-Dec (Melbourne)

    1-Dec (VIC Country)

    Classic Sunshade
    7-Dec
    Universal Sunshade
    16-Dec
    Window Sox Sunshade
    16-Nov
    Car Bin 15-Dec
    Car Organisers 14-Dec
    First Aid Kits 16-Dec
    Phone Holders 14-Dec
    Keep Cup 14-Dec
    Soft Roof Rack 16-Dec
    Outdoor Car Cover 
    7-Dec
    Outdoor Car Cover (Water Resistent)
    10-Dec
    Tailgate Protector 14-Dec
    Weathershields & Headlight Protectors 30-Nov

    *While stock lasts

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